systeme.io
Guidelines & Ticket Regulations
Everything you need for a smooth, relaxed experience — from finding the studio to our full ticket conditions. It’s worth a read before your first session, and handy to keep for future ones.
Just need to change a booking? See our Reschedule, Transfer & Cancellation Policy →
Arrive early
Doors open 15 minutes before, and lock 5 minutes after we begin.
Give yourself time for traffic and parking, so you can settle in calmly.
Changes close 12 hours out
Reschedule free up to 12 hours before your session.
Within 12 hours, bookings can’t be refunded or moved to another time.
Transfers are person-to-person
Your spot can go to another person — not another time.
Someone you choose attends in your place, in the same session you booked.
Getting here
The studio can be a little tricky to find the first time — here’s what to know.
Finding the studio
We’re at 5/1A Windsor Place, Windsor VIC 3181 — open in Google Maps. The entrance can be a little hard to spot, so we’ve made a short “How to find us” video — you’ll find it in your welcome email.
Parking
There’s a parking lot accessible from 32 Chapel Street, Windsor, and street parking is also available on Chapel Street. Allow a few extra minutes to find a spot at busy times.
Before your session
A little preparation goes a long way toward a deeply restful experience.
Arrival & doors
Please plan to arrive early — allow time for traffic and parking so you can settle into a calm state before we begin. Doors open 15 minutes before the session and are locked 5 minutes after it starts.
What to bring & wear
We provide mats, blankets and bolsters — everything you need is here. If you’d like, bring a water bottle and an eye mask.
Please wear loose-fitting, comfortable clothing you can fully relax in.
Latecomers
Late entry isn’t permitted, as it disrupts the session for everyone in the room. Anyone arriving more than 5 minutes after the start won’t be able to enter — and in that case, no refund or last-minute reschedule is possible.
Tickets, cancellations & changes
Our full cancellation conditions — the same flexibility-first policy, spelled out completely.
Rescheduling
Life happens — you’re welcome to reschedule free of charge, up to 12 hours before your session starts. It’s self-serve through your Momence account: see the step-by-step guide (including how to log in for the first time).
Within 12 hours of the session
Changes made within 12 hours of the session are not eligible for refunds, rescheduling, or credits. This includes cancellations and no-shows — the full session fee applies.
We’re a small studio with limited places in every session. When you book, that place is held just for you — and late notice means someone on the waitlist misses out. Curious about the bigger picture? Read why we have a cancellation policy.
Transfers — to another person, not another time
If you can’t make it, your ticket can be transferred to another person at any time — even within the 12-hour window. A transfer means someone else takes your place in the exact session you booked. It changes who attends — it does not move your booking to a different date or time.
All sales are final
All ticket sales are final and non-refundable. In place of refunds, we offer free rescheduling up to 12 hours out and person-to-person transfers at any time — so your session never has to go to waste.
Special events & 90-minute classes
Special events and 90-minute classes may have different conditions to the standard policy above. Please check the event listing carefully before booking — the conditions shown there apply to your ticket.
A quiet, mindful space
We hold a shared, unified energy for everyone in the room — so even small disturbances, like texting or talking, can affect the collective experience. Please keep phones silenced and put away, and save conversation for after the session.
And if you happen to drift off and snore? No embarrassment needed — it means you’re deeply relaxed. Our team will gently wake you so everyone stays at ease.
Customer service
Monday – Friday, 9am – 3pm
During these hours you can reach us via SMS or email:
Email ange@soundofsoma.com.au or text 0489 089 049
(Text only — we’re unable to receive phone calls. Send us a message and we’ll reply as soon as we can.)
Outside these hours we’re not contactable — to reschedule or cancel, please use the self-serve steps here, available 24/7.
5/1A Windsor Place
Windsor, Melbourne VIC 3181
info@soundofsoma.com.au0489 089 049
Text only. We cannot receive phone calls, so send a message and we will respond as soon as we can.
Use Google Maps, not Apple Maps. Windsor Place is a small lane off Chapel Street, enter via 32 Chapel Street.
Class times change week to week, so check the live timetable before you come.
Sound of Soma acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.