Your information, handled with care.

Who we are

Sound of Soma is a sound healing and vibrational therapy studio run by Ange Monitto at 5/1A Windsor Place, Windsor VIC 3181, Australia. We are responsible for the personal information collected through this website, our booking system and our enquiry forms.

You can reach us any time at info@soundofsoma.com.au or 0489 089 049.

What we collect

When you submit your details through our website, a Meta lead form, a booking form or a retreat enquiry, we may collect:

• Your name, email address and phone number
• Booking and attendance details - the classes you book, cancel or transfer
• Payment details, handled by our booking platform (we never see your full card number)
• Anything you choose to tell us about your interests, wellbeing or what brought you in
• Basic technical information your browser sends, such as device type and the pages you visit

Health and wellbeing information

Some people tell us about an injury, a pregnancy, a health condition, medication or something they are going through. Under Australian privacy law that counts as sensitive information, and it gets extra protection.

We only collect it when you choose to give it to us, and only so we can look after you properly in a session - adjusting the practice, knowing what to avoid, keeping you safe on the mat. We do not use it for marketing, and we do not pass it on.

Why we collect it

• To take and manage your bookings
• To respond to your enquiry
• To send you information you have asked for, such as a guide or an itinerary
• To contact you about bookings, class availability and related services
• To send relevant updates and offers from Sound of Soma, if you have opted in
• To run and improve the studio and this website

Who we share it with

We use a small number of trusted platforms to run the business. Your information is stored and processed on these, under their own security and privacy terms:

• Systeme.io - this website, our CRM and our email list
• Momence - class bookings, memberships, passes and payments
• Meta (Facebook and Instagram) - advertising, lead forms and audience measurement
• Our email and form delivery tools, which pass enquiries through to our inbox

We also share information where we are required to by law. Beyond that, we do not disclose it to anyone, and we never sell it.

Photos and video in the studio

We sometimes photograph or film a class, a workshop or an event, and use it on our website, our social media and in our advertising. Plenty of what we shoot is the room itself - the bowls, the light, hands, a blanket - rather than faces.

When we are going to shoot, we say so before the session starts. If you would rather not be in it, just tell the facilitator. You do not need to give a reason, and we will keep you out of frame or not use the shot. Nobody is named or tagged without being asked first.

Reviews and testimonials

If you leave us a review on Google or Facebook, that review is public on their platform, and we may quote it on our website, in an email or on social media.

If you send us something privately - a message, an email, a note after a session - we will ask you before we publish any of it, and we normally use a first name or initials only. We will not put anything you have told us about your health next to your full name unless you have specifically said yes to that.

Change your mind at any time. Ask us to take a testimonial down and we will.

Marketing and how we contact you

If you have opted in, we send occasional emails and sometimes SMS about classes, workshops, offers and things we have made. We also use your information to work out what is worth sending and what is not.

We may share your email address with Meta so we can show our ads to you, build audiences of people like you, and stop advertising to people who have already booked. Meta matches it against existing accounts in a scrambled form, and we do not get any new information back about you.

Every marketing email has an unsubscribe link at the bottom. You can also just reply and tell us to stop, and we will. Opting out of marketing does not stop the practical emails about a booking you have already made.

Cookies and tracking

This site uses cookies to keep it working properly and to understand how people use it. We also run the Meta Pixel, which tells us when a visit from one of our Instagram or Facebook ads turns into a booking or an enquiry, and lets us show ads to people who have already looked at us.

You can block or clear cookies in your browser settings at any time. You can also control what Meta shows you through the ad preferences in your own Facebook or Instagram account.

We do not run Google Analytics or any other analytics tracker on this site.

Payments

Class and session payments are taken through Momence, our booking platform. Card details are handled by their payment processor, not by us - we can see that a payment was made, but not your full card number.

How long we keep it

We keep your information for as long as you are a client, and afterwards for as long as we need it for our records, our tax and accounting obligations, or to resolve anything outstanding. If you ask us to delete it, we will, except where we are legally required to keep something.

Keeping it safe

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access or disclosure. That includes limiting who can see it and relying on established platforms rather than keeping our own copies where we can avoid it.

Your choices

Unsubscribing

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any of them, or by contacting us directly. You will still get the practical emails about a booking you have made.

Seeing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by emailing info@soundofsoma.com.au.

Deletion

Ask us to delete your information and we will, unless we are required to keep it for legal or accounting reasons. Tell us at the same address.

Children

Our classes and this website are intended for adults. We do not knowingly collect personal information from anyone under 16 without a parent or guardian involved. If you think we have, contact us and we will remove it.

Questions and complaints

If you have a privacy-related question or complaint, email us at info@soundofsoma.com.au and we will respond as soon as reasonably possible.

If you are not satisfied with how we have handled it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as the studio changes. The date at the top always shows when it was last revised. By submitting your information, you consent to us collecting, using and storing your personal information in accordance with this policy.