Sound of Soma
Changing or cancelling your booking
Life happens. Here is exactly what to do, and how much notice we need.
More than 12 hours before? Cancel in Momence, message us, and we’ll move you to another class.
Less than 12 hours? The fee stands — but you can give your spot to a friend, any time.
The three rules
In short
Everything below is just these three things explained properly.
More than 12 hrs before
Move it
Free. Cancel in Momence, tell us which class you’d like instead, and we’ll book you in.
Any time, even last minute
Pass it on
Give your spot to a friend. Same class, same time — just a different person in the room.
Inside 12 hrs, or no-show
Fee stands
Full fee, no refund or credit. On a class pack or membership, the class is used.
What to do
Moving to another class
Free, as long as you cancel more than 12 hours before your class starts.
The normal way
Two steps, and we do the second half.
- Cancel your booking in Momence — step-by-step below. Or just message us and we’ll do it.
- Tell us which class you’d like instead and we’ll book you in.
If the class you want is on a weekend
We’re only here Monday to Friday, 9am to 3pm, so we can’t book you in over the weekend. Do this instead.
- Cancel your current booking in Momence, at least 12 hours before it starts.
- Book and pay for the new class yourself.
- Email us and we’ll refund your original booking.
In Momence
How to cancel
Bookings live in Momence, our booking platform. It takes less than a minute once you’re logged in.
First time? Set your password
Your account already exists — it was created when you booked. You just need a password.
- Go to momence.com/sign-in, or download the Momence app.Free on the App Store and Google Play.
- Click “Forgot password?”Yes — even though you’ve never set one. That’s how you create it.
- Enter the email address you booked with.
- Open the reset link and set your password.Not there? Check your spam or junk folder.
Cancelling your booking
Same steps on the website and in the app.
- Log in at momence.com or in the Momence app.
- Find your upcoming session on your dashboard.
- Click the session, then select “Cancel”.
- Email or text us the class you’d like instead, and we’ll book you in.
Monday to Friday, 9am to 3pm. You can cancel in Momence any time — we’ll reply first thing on our next working day.
Stuck? Message us and we’ll happily do the whole thing for you.
Passing it on
Giving your spot to someone else
Any time, right up to the start — including inside the 12-hour window.
- Message us their name and email address, and we’ll update the booking.
- Or they can simply mention your name when they arrive.
The fine print
Late cancellations and refunds
Cancelling inside 12 hours, or not turning up
The full session fee applies, and no refund or credit is issued. If you booked with a class pack or membership, the session is deducted from your pack.
We’re a small studio with limited spots. When you book, that place is held just for you — and late notice means someone on the waitlist misses out.
Refunds
All ticket sales are final and non-refundable. Instead of refunds we offer free rescheduling more than 12 hours before, and transfers to another person at any time.
The one exception is the weekend route above, where we refund your original booking once you’ve rebooked yourself.
If we ever need to cancel a class, you’ll hear from us as soon as possible and be offered another session or a full refund.
Questions
The things people ask first
I cancelled but didn’t get a credit. Is that right?
Yes. Cancelling doesn’t create a credit automatically. Email or text us and we’ll move your booking to a new class.
Something came up within 12 hours — do I lose my session?
You can’t move it, but you can give your spot to someone else, any time. A friend, partner or family member takes your place in that same class. Send us their name and email and it’s theirs.
What if the class I want costs more?
You just pay the difference. If it costs less, the difference isn’t refunded.
How long do I have to rebook?
Let us know your new class within 30 days of cancelling.
Can I get a refund instead?
All ticket sales are final and non-refundable. In place of refunds we offer free rescheduling more than 12 hours before, and transfers at any time. The only exception is the weekend route, where we refund your original booking once you’ve rebooked.
I’ve never logged into Momence — do I have an account?
Yes. One was created automatically with your first booking. Go to momence.com/sign-in, click “Forgot password?” and enter the email you booked with. You’ll get a link to set your password.
I clicked “Forgot password” but no email arrived
Check your spam or junk folder first. If it’s not there, you may have used a different email address than the one on your booking — try any others you use. Still stuck, message us and we’ll check which one we have.
Does this apply to gift vouchers and private appointments?
Yes — the same 12-hour window and transfer flexibility apply to every booking. If you’re unsure about yours, just ask.
Why we have a cancellation policy — a note from Ange
First, thank you for being part of our community.
Needing to cancel or miss a session is disappointing, and frustrating. So here’s why this policy exists, and why we apply it the same way for everyone.
It’s not “just one spot”
We run a limited number of classes a week and most are fully booked. When someone cancels last minute that spot usually goes unfilled — even with a waitlist, people can rarely drop everything at short notice. Two cancellations a session adds up to a serious loss across a week, and that income is what pays for instructor time, studio rent, insurance, equipment and the preparation you don’t see.
Why there are no exceptions
Emergencies and illness happen, and we do understand. But making exceptions would put us in the position of deciding whose reason is good enough. That’s not a role we want. The same policy for every booking, every person, every time is the only way it stays fair.
Late changes take up two spots
Moving to another class at the last minute also fills a seat in that second class — so one person effectively takes two. That’s why moving closes 12 hours before, and why last-minute changes are transfers only.
Like a concert or a flight
If you miss a flight you don’t expect a refund — the seat was held and the costs were already spent. The difference is that a big company absorbs that easily and a small studio can’t.
This isn’t about being inflexible. It’s about staying sustainable and being straight with everyone. Thank you for supporting a small, heart-led business.
Warmly, Ange — Sound of Soma
Need a hand?
Customer service hours: Monday to Friday, 9am to 3pm.
Email info@soundofsoma.com.au or text 0489 089 049. Outside those hours you can still cancel in Momence any time, and we’ll reply first thing on our next working day.
This is a text-only number — we can’t take phone calls. Send a message and we’ll come back to you as soon as we can.
You can also read our full Guidelines & Ticket Regulations — finding the studio, parking, arrival times and complete ticket conditions.
5/1A Windsor Place
Windsor, Melbourne VIC 3181
info@soundofsoma.com.au0489 089 049
Text only. We cannot receive phone calls, so send a message and we will respond as soon as we can.
Use Google Maps, not Apple Maps. Windsor Place is a small lane off Chapel Street, enter via 32 Chapel Street.
Class times change week to week, so check the live timetable before you come.
Sound of Soma acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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