Reschedule, Transfer and Cancellation Policy
Life happens — and we’ve made it easy to change your booking. Please take a moment to review this before booking your session. The short version: you can change or gift your spot any time up to 12 hours before we begin.
Click here to reschedule your booking ↓Takes you to the step-by-step guide below — including how to log in for the first time.
Reschedule
Free, up to 12 hours before your session.
Move to any upcoming session yourself — online or in the Momence app. No need to contact us.
Transfer
Any time — to another person.
Can’t make it? A friend takes your place in the same session — a transfer changes who attends, not the time.
Late cancel
Within 12 hours: full fee, no refund.
Your spot is held just for you — late notice means someone else misses out on it.
All ticket sales are final and non-refundable — but with free rescheduling and anytime transfers, your session never has to go to waste.
The policy in detail
Everything you might want to know, in plain language.
Rescheduling your session
You can reschedule free of charge, any time up to 12 hours before your session starts. It’s completely self-serve — log into your Momence account (see the steps below) and move your booking to any upcoming session that suits you.
Transferring to someone else
Your ticket can be transferred to another person, at any time — even inside the 12-hour window. A transfer means someone else takes your place in the exact session you booked — it changes who attends, not the date or time.
To transfer, simply message us with your friend’s name and email address and we’ll update the booking — or they can just mention your name when they arrive.
Late cancellations & no-shows
If you cancel within 12 hours of your session, or don’t attend, the full session fee applies and no refund or credit is issued.
We’re a small studio with limited spots in every session. When you book, that place is reserved just for you — and late notice means someone on the waitlist misses the chance to take it.
Refunds
All ticket sales are final and non-refundable. Instead of refunds, we offer flexibility: free rescheduling up to 12 hours out, and transfers to another person at any time.
In the rare case that we need to cancel a session, you’ll be notified as soon as possible and offered a place in another session or a full credit.
A note from Ange Why we have a cancellation policy And why it’s so important for a small business like ours — click to read
First, thank you for being part of our community. We understand that needing to cancel or miss a session can be disappointing — and frustrating. So we wanted to share why our cancellation policy exists, why we apply it consistently, and how it helps keep our small business sustainable.
It’s not “just one spot”
We run a limited number of classes per week, and most sessions are fully booked. When someone cancels last minute, that spot usually goes unfilled — even with a waitlist, people can rarely drop everything on short notice. If just two people cancel per session, that’s a significant loss of income across the week. That income goes directly into keeping things running: instructor time, studio rental, insurance, supplies and equipment, marketing — and the emotional and energetic preparation that isn’t always visible.
Why the policy applies to everyone — no exceptions
Emergencies, illness and unpredictable life events happen — we really do understand. But if we made exceptions for some, we’d be put in the position of deciding who “deserves” a refund and who doesn’t. That’s not a role we want to play. We’re here to teach, support and uplift — not to judge whether someone’s story is “valid enough”. The same policy for every booking, every person, every time keeps things fair, transparent and respectful.
Late rescheduling = taking up two spots
When someone shifts to a different session at the last minute, that also takes up a spot in a second class — so in effect, two spaces of potential income are lost for one person. This is why rescheduling closes 12 hours before we begin, and why last-minute changes are transfers only: another person can take your place, in the session you booked.
Like a concert or a flight
If you miss a concert or a flight, you don’t typically expect a refund — your seat was held, the event went on, and the costs were already incurred. The difference is that big companies can absorb those losses far more easily than a small studio can. For us, every spot matters — financially and energetically.
This policy isn’t about being inflexible — it’s about staying sustainable, protecting the integrity of what we do, and being fair and transparent with every client. Thank you for supporting a small, heart-led business.
Warmly,
Ange — Sound of Soma
How to reschedule
Bookings are managed through Momence — our booking platform. Rescheduling takes less than a minute once you’re logged in.
Set up your Momence login
Your account was created automatically when you booked — you just need to set a password the first time.
- Go to momence.com/sign-in or download the Momence appFree on the App Store and Google Play
- Click “Forgot password?”Yes — even though you’ve never set one. This is how you create it.
- Enter the email address you used to book with us
- Check your inbox for the reset link and set your passwordNot there? Check your spam or junk folder.
- Log in — your upcoming booking will be waiting for you
Move your booking
Already have your login? Jump straight in — it’s the same on the website and in the app.
- Log in to your account on momence.com or in the Momence app
- Find your upcoming session on your dashboard
- Click the session, then select “Reschedule”
- Choose your new date and time, then confirm
- Done — you’ll receive an email confirming the change
Stuck? Message us and we’ll happily reschedule for you.
Common questions
I’ve never logged into Momence — do I have an account?
Yes! An account was created for you automatically when you made your first booking. Just go to momence.com/sign-in, click “Forgot password?”, and enter the email you booked with. You’ll receive a link to set your password, and from then on you can log in normally.
I clicked “Forgot password” but no email arrived
First, check your spam or junk folder. If it’s not there, you may have entered a different email address than the one you booked with — try any other addresses you use. Still stuck? Message us and we’ll check which email is on your booking.
Something came up within 12 hours — do I lose my session?
You can’t reschedule inside the 12-hour window, but you can transfer your spot to another person, any time — a friend, partner, or family member takes your place in that same session. Just let us know their name and email, and the spot is theirs. (A transfer changes who attends — it can’t move your booking to another date or time.)
Can I get a refund instead?
All ticket sales are final and non-refundable. In place of refunds we offer free rescheduling (up to 12 hours before) and transfers to another person at any time — so you always have options if plans change.
Does this policy apply to gift vouchers and private appointments?
Yes — the same 12-hour reschedule window and transfer flexibility apply to all sessions, including those booked with gift vouchers and private appointments. If you’re unsure about your specific booking, just ask us.
Need a hand?
Customer service hours: Monday – Friday, 9am – 3pm
During these hours you can reach us via SMS or email — outside them, use the self-serve steps above, available 24/7.
Email ange@soundofsoma.com.au or text 0489 089 049
(Please note this is a text-only number and we’re unable to receive phone calls. Send us a message and we’ll respond as soon as possible.)
You can also read our full Guidelines & Ticket Regulations — finding the studio, parking, arrival times, and complete ticket conditions.
5/1A Windsor Place
Windsor, Melbourne VIC 3181
info@soundofsoma.com.au0489 089 049
Text only. We cannot receive phone calls, so send a message and we will respond as soon as we can.
Use Google Maps, not Apple Maps. Windsor Place is a small lane off Chapel Street, enter via 32 Chapel Street.
Class times change week to week, so check the live timetable before you come.
Sound of Soma acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.